Refunds & Cancellations

Flexible-rate bookings can be changed or cancelled without charge until 14:00 AWST on the day before arrival unless your confirmation states otherwise. Cancellations inside the window incur the first night's charge.

Long-stay and multi-room reservations may carry a longer window — the confirmation email always states the exact deadline.

Prepaid saver rates are discounted in exchange for no refunds on cancellation; date changes are possible where occupancy allows, with any rate difference applied. Theatre, seasonal and New Year packages are refundable to the deadline printed on the package — usually 14 days before arrival.

A no-show on the arrival date charges the first night and releases the remainder of the stay. Early departures after check-in are charged for nights stayed plus one night, unless the room resells — in which case we refund the difference as a matter of policy rather than obligation.

• Chef's table and large-party dining deposits are refundable to 72 hours before the booking.
• Spa rituals and cabana hires cancel free to 24 hours; inside that window a 50% fee applies.
• Gift cards are not redeemable for cash but are transferable and valid for three years.

Event deposits follow the sliding scale in the function contract — typically 25% to confirm, with percentages due at 90 and 30 days. Cancellations forfeit amounts already due; date transfers are credited where the calendar allows.

Room blocks release on the contract date; individual guests' cancellations inside a block follow the group terms.

Approved refunds return to the original payment method. Card refunds are released within three business days and typically post inside ten, depending on the bank. Deposits taken by transfer are returned by EFT with confirmation in writing.

If the resort cannot provide a confirmed service — for example through closure, safety direction or events beyond our control — you may choose a replacement date or a full refund of the affected component. We are not responsible for consequential travel costs where the law permits exclusion.

Email [email protected] or call +61 8 9362 7777 with your confirmation reference. The desk confirms the position in writing, including any fee and the expected refund date. Nothing on this page limits your rights under the Australian Consumer Law.