Request received
The desk has your note
A named coordinator is reading it now — expect a reply within the hour, or by 8am if the night is late.
Typical reply time
Under 60 minutes
What happens next
1 · Your request is routed
It lands with the team you addressed — reservations, events, dining or the floor.
2 · A coordinator replies
A person, not a template — with options and written pricing where needed.
3 · Options held 48 hours
You decide at your own pace; nothing is committed until you say so.
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Free — member rates apply to the reply you're about to get.
Need it faster?
For tonight's dinner, this weekend's suite or anything urgent — skip the inbox entirely.
We'll take it from here
The peninsula keeps running while you wait — your coordinator will find you when the answer's ready.
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